Technology Troubleshooting

software update
All KOL students should use these Software Update Instructions as soon as they are able. Thank you. 

If you are experiencing a technical issue during Klein Online, make sure you are using your KISD issued device. If you haven't picked up your device or your device is damaged, you will need to go to campus repair center (The Cube) as soon as possible. 

FIRST - To begin troubleshooting your issue, always restart your device - preferable if you can restart while connected to the Klein Network. Then... NEXT - Please use the links below to troubleshoot your issue, as it may be quicker than contacting the campus directly for assistance. 
  • To have your password reset while on-campus, please go directly to repair center. If off-campus, use these directions. For more information, click here.
  • If you are experiencing issues with joining a Zoom meeting, use these directions to assist you in joining via a web browser.
  • Once you have installed the latest technology updates to your device, use these directions to download the Zoom app via Software Center.
  • If your microphone doesn't seem to be working, use these directions to turn on your device's internal microphone. 
  • If your Chrome browser if failing to load or glitching, use these directions to clear your cache and cookies to eliminate issues that might be happening in the background.
In every Schoology course is a Digital Resources/Login Information for Student & Families folder. Navigate to this folder and peruse the contents to find helpful instructions and troubleshooting documents. 
folder structure
LAST - If you are still experiencing issues and are unable to visit the campus repair center (The Cube), you can submit a ticket on the Student & Family Tech Support website.  
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